Shipping, Delivery & Returns

At Hand and Soul Decor, we specialize in antiques and vintage items that require care, experience, and attention to detail. Because each piece is unique, shipping and delivery are handled thoughtfully and tailored to the item.

We encourage customers to review the information below and reach out with any questions prior to purchase.

Shipping

• Nationwide shipping available on most items
• Shipping costs calculated based on size, weight, destination, and delivery method
• Shipping quotes provided after purchase or upon request prior to checkout
• We work with trusted parcel carriers, freight companies, and white-glove shippers
• White-glove service may include room-of-choice delivery, blanket wrapping, and careful handling
• Transit times vary; delivery may take approximately 4–6 weeks
• Tracking information provided when available
• Large, fragile, or high-value items may require additional handling time

For shipping quotes or questions, please email Cathy@HandandSoulDecor.com

Local Delivery & Pickup

• Local delivery may be available for select items and locations
• Delivery fees vary based on distance, size, and handling requirements
• White-glove delivery options may be available upon request
• Local pickup may be arranged by appointment only

Condition & Vintage Nature of Items

All items sold by Hand and Soul Decor are vintage or antique and may show signs of age, wear, patina, and prior use. These characteristics are part of their history and charm and are expected and celebrated.

• Items are sold as-is unless refinishing or restoration is requested for an additional fee
• We strive to describe condition accurately and transparently
• Additional photos or details are available upon request
• Variations in color, patina, texture, or minor imperfections are not considered defects

Returns & Exchanges

• All sales are final
• Returns and exchanges are not accepted
• Please review measurements, condition descriptions, and photos carefully before purchasing
• Questions are always welcome prior to purchase

Damaged Items

• Notify us within 48 hours of delivery
• Retain all original packaging materials
• Provide clear photos of the damage and packaging
• We will work with you and the carrier to resolve the issue when applicable

Cancellations

Orders cannot be canceled once shipping arrangements have been made and/or the item has left our warehouse.  Cancellations are subject to a 5% restocking fee. Please contact us as soon as possible if you believe an error has occurred.  

Shipping & Delivery FAQ

How much does shipping cost?
Shipping costs vary by item size, weight, destination, and delivery method. Please email your zip code for a quote.

Do you ship furniture?
Yes. Furniture ships via freight or white-glove service depending on size and destination.

What is white-glove delivery?
White-glove delivery includes careful handling and in-home placement. Availability varies by location.

How long will shipping take?
Expect approximately 4–6 weeks. Larger or fragile items may require additional coordination.

Can I arrange my own shipper?
In some cases, yes. Please contact us prior to purchase.

Do you offer local pickup?
Yes, by appointment only.

Policy Highlights

Questions? Contact Cathy@HandandSoulDecor.com
Thank you for choosing to shop with Hand and Soul Decor.